Find out what community members would like to see in their libraries and elicit ideas that expand everyone’s thinking about your library.
This one-hour webinar will offer a lively look at practical, affordable, enjoyable techniques for garnering civilian input without surrendering professional judgment. Library consultants Joan Frye Williams and George Needham have demonstrated in a variety of library settings that a few well-phrased and properly directed questions can provide considerably more illumination than thousands of satisfaction surveys or sticky dots on flip chart paper.
Joan Frye Williams, library consultant, georgeandjoan.com
George Needham, library consultant, georgeandjoan.com