The Power of Community Conversations: Denver Public Library and the Harwood Institute
Denver Public Library has undertaken wide-ranging community engagement efforts, reaching out to the greater Denver community to discover its aspirations, concerns and needs. The library uses this information to guide its strategic work and to be responsive to the needs of its communities and customers.
Here, Erika R. Martinez, the library's director of communications and community engagement, shares how Denver Public learned about, and worked to overcome, their customers' feelings of disconnect in a fast-changing city.
