As a librarian, you may face stressful or potentially harmful situations on the job. Maybe you’ve recently had a run-in with a patron asking you uncomfortable questions or had a program that was met with protests. What are the best ways to de-escalate these situations? Luckily, they are techniques you probably already have in your librarian toolbox.
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“Residents were used to being out and about; they came into the library for programs and read-alouds, they had off-campus jobs, they went to the movies and the pool. […] Unfortunately, once the pandemic came around, they became one of the most isolated groups in our community,” says Jolene Poore, director of Ada Public Library in Ada, Oklahoma.
"Wi-Fi hotspots have been a Godsend for our community,” says Brenda Cervantes, grants and special projects administrator at Yuma County Public Library in Arizona. “With no coffee shops or large shopping centers, there are essentially no spaces in the community that provide free Wi-Fi or internet service outside of the libraries.”